Shipping Policy

At Marshel, we are committed to providing a reliable and transparent shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered within the United Kingdom. Please review the information below before placing your order to understand our shipping procedures, delivery timelines, and other important details.

Shipping Destination

Marshel currently ships only within the United Kingdom.
At this time, we do not offer international shipping. Orders with delivery addresses outside the United Kingdom cannot be accepted.

Shipping Cost

We offer Free Standard Shipping on all orders within the United Kingdom.
The price displayed on the product page is the final price you pay for the product. No additional shipping charges will be added during checkout unless otherwise stated.

Shipping Carrier

All orders are shipped through Evri.
If necessary, we may use an alternative carrier to complete your delivery. This will not affect your shipping cost or your estimated delivery timeframe.

Order Cut-Off Time

Our daily order cut-off time is 4:00 PM (GMT+1), Monday through Friday.

  • Orders placed before 4:00 PM (GMT+1) on a business day will begin processing the same day.
  • Orders placed after 4:00 PM (GMT+1), on weekends, or on public holidays will begin processing on the next business day.

Processing Time

Orders are processed within 1–2 business days.
During this time, we verify your order, prepare your items, complete quality checks, securely package your order, and hand it over to the shipping carrier.
Please note that processing times may occasionally be extended during peak shopping periods, public holidays, or due to unforeseen operational circumstances.

Transit Time

Once your order has been dispatched, the estimated transit time is 3–4 business days.
Transit time begins after the shipment has been collected by the shipping carrier.

Estimated Delivery Time

The estimated delivery time is 4–6 business days from the date your order is placed.
This estimate includes both processing and transit time. While we make every effort to deliver ord
ers within the estimated timeframe, delivery dates cannot be guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.Please allow some time for the carrier to update the tracking status after your shipment has been dispatched.

Track Your Order

You can check the latest status of your shipment at any time.
Simply enter your tracking number in the tracking form below to view the latest shipping updates provided by the carrier.
If you have not received your tracking number or need assistance tracking your order, please contact our customer support team. We will be happy to assist you.

Order Tracking Form

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Late or Delayed Deliveries

While we work hard to ensure every order is delivered on time, delays may occasionally occur due to circumstances beyond our control. These may include:

  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Carrier network delays
  • Unexpected operational disruptions

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.
Marshel cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us immediately. We will do our best to update your information before your order enters processing.

Undeliverable Orders

If a package cannot be delivered due to an incorrect address, unsuccessful delivery attempts, or refusal of delivery, the shipment may be returned.
If the issue was caused by incorrect information provided by the customer, any additional shipping charges required to resend the order may be the customer’s responsibility.

Order Changes and Cancellations

If you wish to change or cancel your order, please contact us within 24 hours of placing your order.
We will make every reasonable effort to accommodate your request if your order has not yet entered processing.
Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Damaged Packages

If your package arrives visibly damaged, please take clear photographs of both the packaging and the product before using the item.
Contact us as soon as possible with your order number and supporting photographs so that our team can review the issue and determine an appropriate resolution.

Contact Us

If you have any questions about shipping, delivery, or your order, our customer support team is here to help.

Email: support@marshel.shop
Chat Support: Available 24/7
Response Time: We aim to respond to all enquiries within 24–48 hours.

For the fastest assistance, we recommend contacting us by email, as it is our preferred method of communication.

Changes to This Shipping Policy

Marshel reserves the right to update or modify this Shipping Policy at any time to reflect changes in our shipping practices, business operations, legal requirements, or service improvements.
Any changes will become effective immediately upon publication on this page. We encourage customers to review this Shipping Policy periodically to stay informed of any updates.

Effective Date: August 6, 2026

 

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