Privacy Policy

At Marshel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your personal data when you use our website.

Information We Collect

When you visit our website or place an order, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number (if provided)
Order and transaction details
Payment confirmation information (payment details are securely processed by our payment providers)
Device, browser, IP address, and website usage information collected automatically through cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you regarding your orders or customer support requests.
Provide shipping updates and order notifications.
Improve our website, products, and customer experience.
Detect fraudulent or unauthorized activity.
Comply with applicable legal and regulatory requirements.

We only collect information that is necessary to provide our products and services.

Payment Information

Payments made on our website are securely processed through Stripe and PayPal.
Marshel does not store your complete credit or debit card details. Your payment information is handled securely by the respective payment providers in accordance with their own privacy and security practices.

Cookies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and enhance your browsing experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of our website.

Sharing Your Information

We do not sell or rent your personal information.
We may share your information only when necessary with trusted third parties that help us operate our business, including:

Payment providers
Shipping carriers
Website hosting and technical service providers
Legal or regulatory authorities when required by law

These service providers receive only the information necessary to perform their services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

Although we strive to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill your orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.
When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where legally permitted.
Object to or restrict certain types of data processing.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Email: support@marshel.shop
Chat Support: Available 24/7
Response Time: We aim to respond to all enquiries within 24–48 hours.

For the fastest assistance, we recommend contacting us by email, as it is our preferred method of communication.

Changes to This Privacy Policy

Marshel reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the way we handle personal information.
Any updates become effective immediately upon publication on this page. We encourage customers to review this Privacy Policy periodically to stay informed of any changes.

Effective Date: August 6, 2026