Return Policy
At Marshel, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this Return Policy. Please read the information below carefully before submitting a return request.
Return Eligibility
We accept returns for both defective and non-defective products.
To be eligible for a return, your request must be submitted within 18 days of the date your order is delivered.
All returned items are subject to inspection upon arrival. Returns are approved only after our team has reviewed the condition of the returned product.
Item Condition Requirements
To qualify for a return, the item should:
- Be returned within the 18-day return window.
- Be returned in the same condition in which it was received.
- Include all original parts, accessories, and packaging whenever possible.
- Not show signs of misuse, intentional damage, or excessive wear that occurred after delivery.
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return if they have been used, altered, or damaged after delivery.
Product Inspection
Every returned item is carefully inspected after it arrives at our facility.
|If we determine that the item was delivered in good condition but has been returned with damage caused after delivery, the return request may be declined.
Similarly, if the returned item does not match the product originally shipped or does not meet the conditions outlined in this policy, the return may not be approved.
Defective or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
- An item with missing parts due to our error
Please contact us as soon as possible after delivery.
To help us review your request, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging, if applicable
Our team will carefully review the information and determine the most appropriate resolution.
Non-Defective Returns
If you wish to return a product for reasons other than damage or defects, your return request may still be accepted provided the product meets the eligibility requirements described in this policy.
Returned items must be received in suitable condition before a return can be approved.
Return Shipping Costs
Customers are responsible for the cost of returning items unless the return is the result of an error made by Marshel.
If the return is approved because:
- We shipped the wrong item,
- The item arrived damaged,
- The product is confirmed to be defective due to our error,
Marshel will cover the cost of the return shipping label.
Exchanges
At this time, Marshel does not offer product exchanges.
If you would like a different item, you may place a new order after your return has been processed, where applicable.
Restocking Fee
Marshel does not charge a restocking fee for approved returns.
Restocking Fee: £0
How to Start a Return
To request a return, please contact our customer support team by email.
Please include:
- Your order number
- The reason for your return
- Clear photographs, if the item is damaged or defective
- Any additional information that may help us review your request
Our team will provide the next steps after reviewing your request.
Contact Us
If you have any questions about returns or need assistance with a return request, please contact us.
Email: support@marshel.shop
|Chat Support: Available 24/7
Response Time: We aim to respond to all enquiries within 24–48 hours.
For the fastest assistance, we recommend contacting us by email, as it is our preferred method of communication.
Changes to This Return Policy
Marshel reserves the right to update or modify this Return Policy at any time to reflect changes in our business operations, legal requirements, or customer service practices.
Any updates become effective immediately upon publication on this page. We encourage customers to review this policy periodically to stay informed of any changes.
Effective Date: August 6, 2026