Payment Policy
At Marshel, we are committed to providing a secure and reliable payment experience. All payments made on our website are processed through trusted payment providers to help protect your personal and financial information.
Accepted Payment Methods
We currently accept payments through the following payment gateways:
- Stripe
- PayPal
Depending on your location and device, Stripe may support payment by major credit and debit cards, as well as digital wallets such as Apple Pay and Google Pay where available.
Secure Payments
All payments are securely processed by Stripe or PayPal using encrypted technology and industry-standard security measures.
Marshel does not store or have direct access to your complete credit or debit card information.
Payment Authorization
Orders will only be processed after your payment has been successfully authorized.
If your payment is declined, cannot be verified, or fails during processing, your order will not be confirmed until the payment issue has been resolved.
Currency
All prices displayed on our website are listed in British Pounds Sterling (GBP), and payments are charged in GBP at the time your order is placed.
Order Confirmation
After a successful payment, you will receive an order confirmation email containing your purchase details.
If you do not receive the confirmation email, please check your spam or junk folder before contacting us.
Payment Issues
If you experience any payment-related issues or believe you have been charged incorrectly, please contact us. We will review your request and work with the relevant payment provider to resolve the matter where applicable.
Contact Us
If you have any questions regarding payments, please contact us.
Email: support@marshel.shop
Chat Support: Available 24/7
Response Time: We aim to respond to all enquiries within 24–48 hours.
For the fastest assistance, we recommend contacting us by email, as it is our preferred method of communication.
Changes to This Payment Policy
Marshel reserves the right to update or modify this Payment Policy at any time to reflect changes in our payment methods, legal requirements, or business operations.
Any updates become effective immediately upon publication on this page. We encourage customers to review this Payment Policy periodically to stay informed of any changes.
Effective Date: August 6, 2026