Refund Policy
At Marshel, we aim to process refunds as quickly and fairly as possible. This Refund Policy explains when refunds are issued and how long the process may take after an approved return.
Refund Eligibility
Refunds are issued only after the returned item has been received and successfully inspected by our team.
If your return is approved, your refund will be processed using the same payment method used for the original purchase whenever possible.
Refund Processing Time
Once your return has been approved, your refund will be processed within 7 business days.
Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank, credit card provider, PayPal, or payment provider.
Partial or Non-Approved Refunds
A refund may be reduced or declined if:
- The returned item does not meet the conditions outlined in our Return Policy.
- The item is returned damaged due to misuse after delivery.
- The returned product is different from the item originally shipped.
Late or Delayed Refunds
If you have not received your refund after the stated processing period, we recommend:
- Checking your bank or PayPal account.
- Contacting your bank or payment provider, as processing times may vary.
- Contacting us if you still require assistance after completing the above steps.
Contact Us
If you have any questions regarding your refund, please contact us.
Email: support@marshel.shop
Chat Support: Available 24/7
Response Time: We aim to respond to all enquiries within 24–48 hours.
For the fastest assistance, we recommend contacting us by email, as it is our preferred method of communication.
Changes to This Refund Policy
Marshel reserves the right to update or modify this Refund Policy at any time to reflect changes in our business practices, legal requirements, or customer service procedures.
Any updates become effective immediately upon publication on this page. We encourage customers to review this policy periodically to stay informed of any changes.
Effective Date: August 6, 2026